Returns and Exchange
30 DAYS MONEY BACK GUARANTEE
If you are not fully satisfied with your merchandise for whatever reason, just return it within 30 days of the invoice day. Must e-mail for instructions and receive a Return Authorization Number (RCN) first. The item must be returned in new and unusable condition with all original boxes and paperwork. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. All items properly returned under this policy are eligible for a refund excluding shipping and handling fee or a store credit, at your option.
Here is the simple process for returning an item to Gem-Fashion:
14 DAYS MONEY BACK GUARANTEE
For Sterling Silver and Solid Gold Jewelry
Please contact us to obtain a Return Authorization number within 7 days of receipt of your order, otherwise your return will not be accepted. Please note a restocking fee of 15% will be applied on returns for gold jewelry only, unless the item was sent in error by us. We do not refund shipping & handling, gift-wrapping, special order and final sale merchandise.
Since your gold rings are custom sized, there are no refunds for gold rings.
Jewelry that has been engraved with personalization, such as a signet ring or wedding ring with inside engraving or an ID Bracelet is non-returnable and non-exchangeable.
Sorry for hygienic reasons we cannot under any circumstances accept returns of body jewelry, all body jewelry sales are final.
CUSTOM JEWELRY including CLASS RINGS, SPORTS RINGS
We do not accept returns on custom made jewelry.
If you received a damaged or defective item, contact a Customer Service Specialist immediately at firstname.lastname@example.org Please include your order information in the email.
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